Terms and Conditions
Last updated: 16 October 2026
Introduction
These Terms and Conditions govern your use of vvinsider.com, our related online services and our official apps, including companion features available on supported devices. Together, these are referred to as our “services”.
Please read these terms before using our services. If you do not agree to them, you should not use our services. Additional terms may apply to particular features, bookings or programmes, as explained below.
Who We Are
VV Insider is operated by North East Digital Ltd, a company registered in the United Kingdom under company number 11517264. References to “VV Insider”, “we”, “us” or “our” in these terms mean North East Digital Ltd.
You can contact us through our contact page. For technical assistance with an app, please visit App Support.
Affiliation Disclaimer
VV Insider is an independent information, planning and booking-support service. Our website and apps are not the official Virgin Voyages website or apps and are not endorsed by Virgin Voyages or Virgin Group.
We may use commission links and referrals to travel agencies or other businesses with which we have a commercial relationship. Relevant commission links and referral relationships will be identified.
Any travel agency, cruise operator or other provider involved in a booking will be identified through the relevant booking process. These commercial arrangements do not make VV Insider an official Virgin Voyages publication or app.
Product names, company names and trademarks belong to their respective owners. Their use is for identification and reference and does not, by itself, imply endorsement or an association with the trademark holder.
Privacy and Data Management
Our Privacy Policy explains how we collect, use and manage personal information across our services, including accounts, saved voyages, enquiries, advertising and notifications.
Accepting these terms does not, by itself, constitute consent to optional marketing, advertising cookies or cross-app tracking. Where consent is required, it is requested separately through the relevant controls.
Using Our Website and Apps
Subject to these terms, we give you a limited, non-exclusive and non-transferable permission to access our services and use our official apps for your personal, non-commercial information and travel planning, unless we agree otherwise in writing.
This includes normal browsing, saving voyages, using planning tools, viewing downloaded or cached content made available by our apps, and using sharing or export features for their intended purpose.
You do not acquire ownership of our software, content or databases. App-store terms, device-platform rules and any applicable software licence also apply when you download or use an app.
You must use our services lawfully and must not misuse them, interfere with other users or use them to infringe another person’s rights.
Accounts and Security
Some features require a VV Insider account. You must provide accurate information, keep your account details reasonably up to date and only access accounts and booking records you are entitled to use.
You must take reasonable steps to protect your account and sign-in credentials. Do not share passwords or verification codes with other people. If you believe your account has been accessed without permission, please contact us promptly.
When acting on behalf of another traveller, you must have the authority needed to submit their information or make the relevant request.
Saved Voyages, Wishlist and Account Features
My Voyages, Wishlist, countdowns and similar features are planning tools. Adding a voyage, importing a linked booking or displaying a countdown does not create, amend or confirm a cruise booking.
Removing a voyage from a saved list does not cancel a booking. Booking changes and cancellations must be made through the relevant booking provider.
Account-based information may synchronise between devices. Changes made on one device may therefore affect what appears elsewhere. Removing a saved voyage may also remove an associated plan where explained in the service.
Signing out or uninstalling an app does not, by itself, delete your account or information held by us. Our Privacy Policy explains how to request account and personal-data deletion.
Content Accuracy and Travel Information
We take reasonable care when preparing and maintaining our content. However, cruise information can change, and information supplied by third parties may be delayed, incomplete or subsequently corrected.
Voyage itineraries, port calls, arrival and departure times, venue details, events, menus, prices, cabin information and deck plans may change without being immediately reflected in our services.
Downloaded content, cached screens, widgets and companion-device features may show previously retrieved information. An internet connection or manual refresh may be needed to obtain updates.
Check important details with the cruise operator or your booking provider before booking, travelling or making arrangements that depend on them. Use the operator’s official communications for check-in requirements, embarkation instructions, itinerary changes and urgent travel updates.
Our services do not replace official travel advice, entry requirements, medical advice or the information supplied with your booking. Nothing in this section limits any responsibility we have under applicable law.
Prices, Availability and Offers
Prices and cabin availability can change between viewing an option, requesting a quote and completing a booking. A displayed price or available cabin is not a reservation or a guarantee that the same option will remain available.
Check the stated currency, number of travellers, cabin category, fare type and included charges when reviewing a price. Exchange rates, taxes, fees and other charges may affect the amount payable.
Promotions, access keys, loyalty benefits, Sailor Loot, Bar Tab offers and other benefits are subject to their eligibility rules and applicable terms. Selecting or entering an offer or access key does not establish that it has been accepted or applied.
Any final price, discount, benefit and booking conditions must be checked in the confirmed quote or booking documents issued through the relevant booking provider.
Booking Enquiries and External Checkout
Submitting an enquiry or requesting a quote does not, by itself, create a booking, reserve a cabin, hold a fare or authorise a payment.
Where our services direct you to an external checkout, the booking provider’s terms, payment requirements, privacy notice and cancellation rules apply to that transaction. Please check the identity of the provider and all booking details before completing it.
A booking is confirmed only through the confirmation process specified by the relevant provider. An acknowledgement that we have received an enquiry is not a booking confirmation.
Special arrangements, including My Next Virgin Voyage placeholders, Interline rates and restricted offers, may require additional checks or assistance. Any estimated benefit remains subject to confirmation of eligibility.
These terms do not replace the conditions governing your travel booking or remove any responsibility we have for a service we provide.
Prerelease Registrations
Registering interest in a prerelease voyage asks us to contact you about the voyage or its release. It does not create a booking, reserve a cabin, guarantee priority or guarantee a particular price or benefit.
Release dates, itineraries, cabin choices and booking arrangements may change. You will need to review the available options and complete the applicable booking process when bookings become available.
Calculators and Planning Tools
Bar Tab calculations and other planning tools provide estimates based on the information you enter and the assumptions and prices available to the tool.
Actual spending, onboard prices, available packages, exchange rates and loyalty benefits may differ. A calculation is not a purchase, a guarantee of savings or confirmation that a package or benefit will be available on your voyage.
You are responsible for checking your inputs and deciding whether a suggested option suits your circumstances. Saved calculations may need to be refreshed when prices, offers or your plans change.
Notifications and Reminders
Notifications and reminders depend on your permissions, device settings, connectivity and platform services. They may be delayed, suppressed or not delivered.
Do not rely on our notifications as your only source of a booking deadline, departure time, itinerary change or other important travel information. Check your booking documents and the operator’s official communications.
You can manage available notification permissions through your device settings.
Red Diamond Club
Participation in Red Diamond Club and the earning or redemption of Diamonds are governed by the Red Diamond Club terms, whether you access the programme through our website or an app.
Membership information and booking records displayed in our services may take time to reflect recent changes. Please contact us if you believe a balance or linked booking is incorrect.
For matters specifically concerning Diamonds, the Red Diamond Club terms take precedence over these general terms.
Availability, Compatibility and Updates
Features may differ between devices, operating systems and app versions. Some features require an internet connection, an account, device permissions or services provided by another company. Your network provider’s charges may apply.
We may release updates to improve functionality, security or compatibility. You may need to install an update or use a supported operating system to continue using particular features.
We aim to maintain reliable services, but uninterrupted or error-free access cannot be guaranteed. Maintenance, technical faults and events outside our reasonable control may affect availability.
We may change or withdraw features for operational, security, legal or technical reasons. Where a change materially affects an ongoing service you use, we will give reasonable notice where practicable and respect any applicable contractual and consumer rights.
Intellectual Property
Our services contain content and materials owned by North East Digital Ltd or used under licence. These include software, text, guides, images, graphics, logos, designs, tools, datasets and databases, together referred to as “VV Insider Materials”.
Except for the normal use expressly permitted by these terms, our sharing or download features, written permission from the relevant rights holder, or an exception available under applicable law, you must not reproduce or exploit VV Insider Materials.
You may share links to our public pages. Any permitted sharing of material must retain the relevant branding, attribution and copyright notices and must not suggest that we endorse you or your activities.
Zero Tolerance: Prohibited Scraping, Automated Access and Data Collection
Except for normal operation of our official apps and expressly authorised features, or where applicable law provides otherwise, you must not, and must not attempt to or allow others to:
- Scrape, crawl, spider, harvest, mine, extract, copy, capture or index VV Insider Materials by automated, programmatic or systematic means.
- Use a bot, agent, script, tool, service, software or coordinated manual process to systematically collect content or data from our services.
- Mirror, archive, store or create a searchable database of VV Insider Materials, other than normal browser caching or storage provided through authorised app features.
- Circumvent access controls, paywalls, rate limits, robot exclusion instructions, anti-bot protections, authentication, app verification or other technical measures.
- Access hidden, unauthorised or non-public endpoints, or probe our services with the intention of discovering or exploiting vulnerabilities without our written authorisation.
- Interfere with the normal operation of our services or impose an unreasonable or disproportionately large load on our infrastructure.
Public availability does not grant permission to download, copy or extract VV Insider Materials at scale.
No Plagiarism, Republishing or Unauthorised Derivative Use
Subject to the permissions and legal exceptions described above, you must not:
- Copy, reproduce, republish, distribute, sell, license, syndicate, broadcast, translate, adapt or create derivative works from VV Insider Materials.
- Use VV Insider Materials to create competing content, tools, databases or services.
- Remove, obscure or alter copyright notices, branding, attribution, watermarks, metadata or other rights-management information.
- Present VV Insider Materials as your own or in a way that falsely suggests an association with us.
No Use for AI Training, Machine Learning or Text and Data Mining
Unless we agree in writing in advance, and to the fullest extent permitted by applicable law, you must not use or permit the use of VV Insider Materials for:
- Training, fine-tuning, validating, benchmarking or operating machine learning or artificial intelligence models.
- Text and data mining, dataset creation, embedding generation, vectorisation or similar processing.
- Building, improving or powering search, recommendation, summarisation or generative systems.
We expressly reserve our copyright, database rights and other applicable rights in relation to these activities. These restrictions do not prevent the normal operation of features we expressly provide or activities that cannot lawfully be restricted.
User Conduct and Submissions
You must not submit unlawful, fraudulent, threatening, abusive or discriminatory material, impersonate another person, submit malicious software or knowingly provide false booking or account information.
If you submit a comment, image or other material, you must have the rights and permissions needed for us to use it for the purpose for which you submitted it. You retain ownership of your material.
For material you submit for publication, you give us permission to host, display and make reasonable formatting or moderation changes needed to publish it through our services. Sending a private enquiry or support message does not grant permission to publish it.
Enforcement, Monitoring and Remedies
We may monitor access patterns and service activity, as explained in our Privacy Policy, to identify abuse and enforce these terms.
Where reasonably necessary to protect our services, comply with law or address a suspected breach, we may:
- Block, throttle or restrict access, including by IP address, account, device or other relevant identifier.
- Require additional verification or impose proportionate access limits.
- Remove unlawful or infringing submissions.
- Suspend or terminate access in response to a serious or repeated breach.
- Seek remedies available under applicable law, including an injunction, removal of infringing copies, damages and recovery of costs where permitted.
We will act reasonably and proportionately. Where practicable, we will explain the reason for a restriction and allow you to contact us about it. Immediate action may be necessary to address a security threat, unlawful activity or serious misuse.
Restrictions on access do not automatically cancel a travel booking or remove rights you have under a separate contract or applicable law.
Reporting Suspected Infringement or Security Issues
If you believe VV Insider Materials have been copied or misused, please notify us through our contact page with relevant links and details.
If you identify a possible security issue, please report it privately. Do not access another person’s information, disrupt the service or continue testing beyond what is necessary to identify the concern.
Third-Party Services and Links
Our services may include advertisements, embedded content and links to external websites or apps. Those services are operated by their respective providers and may have their own terms and privacy notices.
A link or advertisement does not, by itself, constitute an endorsement or guarantee of the provider or its offering. This does not affect any responsibility we have for our own services or statements.
Our Responsibility and Limitations of Liability
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
Nothing in these terms removes your statutory consumer rights, including any applicable right to services provided with reasonable care and skill.
If we breach these terms, we are responsible for loss or damage you suffer that is a reasonably foreseeable result of our breach or our failure to use reasonable care and skill. We are not responsible for loss that was not reasonably foreseeable.
Our services are supplied for personal use unless we agree otherwise. If you use them for business purposes without such an agreement, we are not responsible for business losses such as lost profits, lost business opportunities or business interruption, to the extent permitted by law.
Our responsibility for a travel booking or another separately contracted service is also subject to the applicable booking or service terms. Those terms cannot remove rights or liabilities that applicable law protects.
Governing Law and Jurisdiction
These terms are governed by the laws of England and Wales.
If you are a consumer, you retain the protection of any mandatory laws that apply in the country where you normally live. Nothing in these terms prevents you from bringing proceedings in a court available to you under applicable consumer law.
Subject to those consumer rights, the courts of England and Wales have jurisdiction over disputes relating to these terms.
Changes to These Terms
We may update these terms to reflect changes to our services, legal requirements, security needs or business operations. The revised terms will be published on this page with an updated date.
For material changes affecting an ongoing account or service, we will give reasonable advance notice where practicable, such as through the service or an account message. Changes needed urgently for legal or security reasons may take effect sooner.
Where your agreement is required, we will request it. If you do not agree to revised terms, you can stop using the affected service and contact us about closing your account.
Changes will not retrospectively remove rights that have already arisen or alter a confirmed booking except as permitted by its applicable terms and the law.
General Provisions
If part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply so far as they can do so lawfully.
A delay in enforcing a provision does not mean we have waived the right to enforce it later.
Contact Us
For questions about these terms, a complaint or another service issue, please contact us. For technical assistance with an app, please visit App Support.
