Virgin Voyages is stepping in to assist those affected by the ongoing closure of London’s Heathrow Airport, which has been severely disrupted due to a power outage caused by a fire in the area. With thousands of travelers facing flight cancellations and delays, the cruise line is making an exception to its usual boarding policies to help those impacted make their voyage.

“We understand that the unexpected Heathrow closure has caused major disruptions,” a Virgin Voyages spokesperson shared. “For those unable to reach Miami or San Juan in time for embarkation, we are offering an alternative way to join the voyage.”

Downlining Permitted

Sailors who are unable to make their scheduled departure have the option to “downline,” meaning they can board the ship at its next scheduled port of call. This practice, which typically requires special approval, is being allowed to provide greater flexibility during this travel disruption.

Scarlet Lady – Eastern Caribbean Antilles – 22 March 2025

Downlining permitted in:

• Puerto Plata – March 24th
• San Juan – March 25th

Resilient Lady – Puerto Rican Daze & Caribbean Nights – 22 March 2025

Downlining permitted in:

• Tortola – March 23rd
• Antigua – March 24th

Contact Sailor Services

While the situation at Heathrow remains fluid, Virgin Voyages is committed to providing options for those affected. “We want to ensure that as many of our Sailors as possible can still enjoy their well-earned getaway,” the spokesperson added.

Sailors impacted by these travel disruptions should reach out as soon as possible to Sailor Services via phone to make arrangements.