Virgin Voyages Cancels Australian 2024/2025 Summer Sailings
Virgin Voyages has cancelled Australian 2024/2025 Summer Sailings as well as several linked repositioning sailings. The ship will now move to serve voyages out of San Juan.
Virgin Voyages has announced a number of changes to their upcoming Australian summer season aboard Resilient Lady. This includes the outright cancellation of any sailings in Australia later in 2024 and early 2025 due to the fall out of the Red Sea issues. Due to heightened tensions in the region, the Resilient Lady had to reroute its sailing through the Suez Canal for the 27 March half world voyage to return to Europe.
New sailings from San Juan start on 6 December 2024. The new itineraries are expected to be announced on Thursday (29 February), stay tuned to VV Insider for the latest updates.
Quick Re-booking Options Guide
There are 3 options available to sailors booked on affected sailing:
- Offer 1: Sailors that have an affected sailing booked can transfer their booking to a sailing with the same number of nights or fewer.
- Offer 2: Sailors will receive an automatic full refund if they take no action by 11 March. Alternatively they can contact their booking agent to process a refund earlier.
- Offer 3: (for UK and EEA sailors only) – Let your booking agent know by 11 March that you need more time and you can extend your options until 27 March.
Sailors will receive an automatic refund if they do not contact Virgin Voyages or their travel agent by 11 March.
Long Anticipated Changes
Observant sailors had also noticed a shift in the availability of cabin categories on the website over the past few weeks prior to the February 7th announcement. Several higher-tier options, including Sea Terrace and Rockstar Suites, were removed temporarily, leading to the appearance of sold-out itineraries or limited availability.
As we gather additional information, we will continuously update this page. Please refresh periodically throughout the day to stay informed of any new developments.
“Resilient Lady will now reposition to her new temporary home in the Caribbean from Athens, where she’ll be sailing 7, 8, 10 and 11-night voyages from San Juan, Puerto Rico – visiting St.Maarten, St. Vincent, Colombia, and Dominica – which will be available to book on February 29th.
— Virgin Voyages
Cancelled Voyages
The cancellation of the Australia season has had an inevitable impact. It has affected a substantial portion of Resilient Lady’s itinerary from October 20th, 2024, to May 4th, 2025. This has resulted in changes to several linked and repositioning sailings including:
New Itineraries
With the Resilient Lady now available for four months, the decision has been made for her to embark on voyages in the American market. This marks Resilient Lady’s inaugural visit to the United States, likely featuring a MerMaiden voyage. Alongside the opportunity for US based sailors to experience the incredible new entertainment offerings aboard launched in May 2023.
Resilient Lady will set off on a Transatlantic sailing, calling at ports such as Casablanca, and Tenerife. Before taking part in sailings out of Miami & San Juan. Sales for these exciting new itineraries will commence soon.
Past Adjustments
Virgin Voyages has a track record of revising itineraries based on both company needs and sailor feedback. Previous adjustments include the reworking of the European Summer 2024 season to incorporate trips to Greece aboard Scarlet Lady and the cancellation of several months of Brilliant Lady sailings.
A Successful Inaugural Season
Despite the cancellations the season for an overall success for Virgin. The Resilient Lady began its Maiden Season in Australia with a grand entrance into Sydney Harbour on December 4, 2023. Sailors embarked on 36 South Pacific voyages many with unique itineraries, exploring destinations like Hobart, Burnie, and Auckland, creating unforgettable experiences.
Sir Richard Branson’s presence throughout the season infused a celebratory tone. Sailors actively praised the ship for its luxurious amenities and vibrant atmosphere however sales of the itineraries were mixed with many sailings below capacity. The heightened challenges of returning to Australia amid tensions in the Red Sea have necessitated a reassessment of the timing for the return to Australia.
A Heartfelt Note From The C.E.O
Nirmal Saverimuttu, CEO of Virgin Voyages, shared this note to ‘First Mates’ (Virgin Voyages’ term for travel agents) about a future return to Australia:
Ahoy First Mate,
I just wanted to reach out and thank you for making our inaugural season in Australia such a huge success. In no uncertain terms, the warm welcome we received from Aussies was because of how deeply you championed us. This made for an incredibly brilliant season — with rave reviews and record bookings. And the love is very much mutual.
With the safety of our Sailors and Crew remaining our #1 priority, and on the heels of our recent changes to Resilient Lady’s Spring ‘24 repositioning voyages, we’ve conducted a full safety and security review of future repositioning voyages through the Red Sea with a range of experts. Given the circumstances, unfortunately, she will instead be sailing in her temporary home of the Caribbean starting next October. We love Australia and have every intention of traveling back in the future when we can safely do so. While we’re sad to have had to make this choice for now, we are very much looking forward to getting back there as soon as possible. But in the best interest of your Sailors, we’re making these adjustments now in order to avoid disruptions in the future — giving them more time to think through alternatives.
Thank you again for making our first season so unbelievably outstanding — we’re deeply grateful for that and your continued love and partnership. In the meantime, we want to make sure we can still get your Sailors who loved us in Australia escaping the winter and sailing the gorgeous waters of the Mediterranean aboard that very same award-winning ship that made such a splash. It’s safe to say the experiences at sea are even better when Aussies are on board.
Gratefully,
Nirmal Saverimuttu
CEO, Virgin Voyages
Some additional details from the Virgin Voyages Press Team highlighted their hope to return to the region in the future:
“We are currently working through options to return to Australia and the Asia Pacific region once regional repositioning opportunities become more tenable. We will share updates on future itineraries across the fleet as soon as possible, and in the event that we return for the 25’ season, existing booked Sailors will have priority to move onto these sailings. In the meantime, we know how much Aussie and New Zealand tourists enjoy visiting Europe and with two ships taking in standout destinations from our home ports in Barcelona (Spain), Athens (Greece) and Portsmouth (UK) we look forward to welcoming sailors to Europe so they can experience it the Virgin way.”
— Virgin Voyages Public Relations
More About San Juan Sailings
Virgin Voyages initially sailed from San Juan, Puerto Rico, starting January 2024, with Valiant Lady. This move comes as an adjustment to the cruise line’s schedule, replacing the originally planned ‘MerMaiden’ season of the Brilliant Lady that was set to sail in the region. San Juan, known for its rich cultural heritage and strategic location in the Caribbean, now serves as an alternative departure point, offering travelers a unique blend of historical and natural attractions. These 9 new sailings will go on sale Thursday February 29th.
Read More Directly from Virgin Voyages
The continuation of San Juan as a departure port by Virgin Voyages reflects an adaptive approach to cruising, ensuring passengers have access to enriching travel experiences despite initial itinerary cancellations
Conclusion
Virgin Voyages’ choice to cancel the Resilient Lady’s Australian season underscores the challenges of cruise lines navigating this region. With the Suez Canal route seemingly impassable due to ongoing tensions for the foreseeable future, adjustments are necessary. Varying interest levels in Australian sailings further compound the need for adaptation. Cunard recently cancelled their 2025/2026 Australia season for similar reasons.
In line with their standard practice, Virgin Voyages has offered several rebooking options. These options facilitate sailors’ transition to alternative voyages and ensure the Resilient Lady continues to navigate successful routes.