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Virgin Voyages Cancels Australian 2024/2025 Summer Sailings

Virgin Voyages has cancelled Australian 2024/2025 Summer Sailings as well as several linked repositioning sailings. The ship will now move to serve voyages out of San Juan.

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Virgin Voyages has announced a number of changes to their upcoming Australian summer season aboard Resilient Lady. This includes the outright cancellation of any sailings in Australia later in 2024 and early 2025 due to the fall out of the Red Sea issues. Due to heightened tensions in the region, the Resilient Lady had to reroute its sailing through the Suez Canal for the 27 March half world voyage to return to Europe.

New sailings from San Juan start on 6 December 2024. The new itineraries are expected to be announced on Thursday (29 February), stay tuned to VV Insider for the latest updates.

Quick Re-booking Options Guide

There are 3 options available to sailors booked on affected sailing:

  1. Offer 1: Sailors that have an affected sailing booked can transfer their booking to a sailing with the same number of nights or fewer.
  2. Offer 2: Sailors will receive an automatic full refund if they take no action by 11 March. Alternatively they can contact their booking agent to process a refund earlier.
  3. Offer 3: (for UK and EEA sailors only) – Let your booking agent know by 11 March that you need more time and you can extend your options until 27 March.

Sailors will receive an automatic refund if they do not contact Virgin Voyages or their travel agent by 11 March.

Long Anticipated Changes

Observant sailors had also noticed a shift in the availability of cabin categories on the website over the past few weeks prior to the February 7th announcement. Several higher-tier options, including Sea Terrace and Rockstar Suites, were removed temporarily, leading to the appearance of sold-out itineraries or limited availability.

As we gather additional information, we will continuously update this page. Please refresh periodically throughout the day to stay informed of any new developments.

“Resilient Lady will now reposition to her new temporary home in the Caribbean from Athens, where she’ll be sailing 7, 8, 10 and 11-night voyages from San Juan, Puerto Rico – visiting St.Maarten, St. Vincent, Colombia, and Dominica – which will be available to book on February 29th.

— Virgin Voyages

Cancelled Voyages

The cancellation of the Australia season has had an inevitable impact. It has affected a substantial portion of Resilient Lady’s itinerary from October 20th, 2024, to May 4th, 2025. This has resulted in changes to several linked and repositioning sailings including:

  • 20 October 2024: Ancient Athens to Modern Dubai (15 nights)
  • 3 November 2024: Dubai Delights to Singapore Sights (16 nights)
  • 19 November 2024: Asian Adventure to Aussie Sunshine (14 nights)
  • 21 March 2025: Sydney, Bali, Singapore & More (15 nights)
  • 5 April 2025: Kuala Lumpur, Phuket, Dubai & More (14 nights)
  • 19 April 2025: Modern Dubai to Ancient Athens (15 nights)

Cancelled Australian Voyages

Due to the cancellation of Resilient Lady from Australian waters every voyage in this region has now been cancelled including:

  • 3 December 2024: From Perth to Melbourne (6 nights)
  • 9 December 2024: Melbourne Magic and Sydney Shores (3 nights)
  • 12 December 2024: Sun, Surf, and Sandy Aussie Shores (4 nights)
  • 16 December 2024: From Brisbane to Cairns (and back) (7 nights)
  • 23 December 2024: Resilient South Pacific Holidays (6 nights)
  • 29 December 2024: Resilient New Year’s Ahoy (7 nights)
  • 5 January 2025: Melbourne & Hobart Holiday (4 nights)
  • 9 January 2025: Sea Melbourne, Hobart & Sydney (6 nights)
  • 14 January 2025: Eden Explorer: From Sydney to Eden (3 nights)
  • 17 January 2025: Elevate Voyage – Sydney to Hobart (& Back) (4 nights)
  • 21 January 2025: From Sydney to Melbourne (4 nights)
  • 25 January 2025: Melbourne & Hobart Holiday (4 nights)
  • 29 January 2025: From Melbourne to Sydney (6 nights)
  • 4 February 2025: Sydney, Hobart & Melbourne (5 nights)
  • 9 February 2025: Sea Melbourne, Eden & Sydney (5 nights)
  • 14 February 2025: Along the Tasmanian Coast (6 nights)
  • 20 February 2025: Marvelous Melbourne to Sunny Sydney (8 nights)
  • 28 February 2025: Tasmania, Fjords, & Auckland (10 nights)
  • 10 March 2025: New Zealand, Fjords, & Sydney (10 nights)

New Itineraries

With the Resilient Lady now available for four months, the decision has been made for her to embark on voyages in the American market. This marks Resilient Lady’s inaugural visit to the United States, likely featuring a MerMaiden voyage. Alongside the opportunity for US based sailors to experience the incredible new entertainment offerings aboard launched in May 2023.

Resilient Lady will set off on a Transatlantic sailing, calling at ports such as Casablanca, and Tenerife. Before taking part in sailings out of Miami & San Juan. Sales for these exciting new itineraries will commence soon.

Past Adjustments

Virgin Voyages has a track record of revising itineraries based on both company needs and sailor feedback. Previous adjustments include the reworking of the European Summer 2024 season to incorporate trips to Greece aboard Scarlet Lady and the cancellation of several months of Brilliant Lady sailings.

A Successful Inaugural Season

Despite the cancellations the season for an overall success for Virgin. The Resilient Lady began its Maiden Season in Australia with a grand entrance into Sydney Harbour on December 4, 2023. Sailors embarked on 36 South Pacific voyages many with unique itineraries, exploring destinations like Hobart, Burnie, and Auckland, creating unforgettable experiences.

Sir Richard Branson’s presence throughout the season infused a celebratory tone. Sailors actively praised the ship for its luxurious amenities and vibrant atmosphere however sales of the itineraries were mixed with many sailings below capacity. The heightened challenges of returning to Australia amid tensions in the Red Sea have necessitated a reassessment of the timing for the return to Australia.

Virgin Voyages ship, Resilient Lady in Sydney Harbour
Virgin Voyages ship, Resilient Lady in Sydney Harbour© Photo by Wayne Mcanalley

A Heartfelt Note From The C.E.O

Nirmal Saverimuttu, CEO of Virgin Voyages, shared this note to ‘First Mates’ (Virgin Voyages’ term for travel agents) about a future return to Australia:

Ahoy First Mate,

I just wanted to reach out and thank you for making our inaugural season in Australia such a huge success. In no uncertain terms, the warm welcome we received from Aussies was because of how deeply you championed us. This made for an incredibly brilliant season — with rave reviews and record bookings. And the love is very much mutual.

With the safety of our Sailors and Crew remaining our #1 priority, and on the heels of our recent changes to Resilient Lady’s Spring ‘24 repositioning voyages, we’ve conducted a full safety and security review of future repositioning voyages through the Red Sea with a range of experts. Given the circumstances, unfortunately, she will instead be sailing in her temporary home of the Caribbean starting next October. We love Australia and have every intention of traveling back in the future when we can safely do so. While we’re sad to have had to make this choice for now, we are very much looking forward to getting back there as soon as possible. But in the best interest of your Sailors, we’re making these adjustments now in order to avoid disruptions in the future — giving them more time to think through alternatives.

Thank you again for making our first season so unbelievably outstanding — we’re deeply grateful for that and your continued love and partnership. In the meantime, we want to make sure we can still get your Sailors who loved us in Australia escaping the winter and sailing the gorgeous waters of the Mediterranean aboard that very same award-winning ship that made such a splash. It’s safe to say the experiences at sea are even better when Aussies are on board.

Gratefully,

Nirmal Saverimuttu
CEO, Virgin Voyages

CEO Nirmal Saverimuttu & Sir Richard Branson delivered the speech
CEO Nirmal Saverimuttu & Sir Richard Branson delivered a speech at the Sydney Open Ship Night© Photo by VV Insider

Some additional details from the Virgin Voyages Press Team highlighted their hope to return to the region in the future:

“We are currently working through options to return to Australia and the Asia Pacific region once regional repositioning opportunities become more tenable. We will share updates on future itineraries across the fleet as soon as possible, and in the event that we return for the 25’ season, existing booked Sailors will have priority to move onto these sailings. In the meantime, we know how much Aussie and New Zealand tourists enjoy visiting Europe and with two ships taking in standout destinations from our home ports in Barcelona (Spain), Athens (Greece) and Portsmouth (UK) we look forward to welcoming sailors to Europe so they can experience it the Virgin way.”

— Virgin Voyages Public Relations

More About San Juan Sailings

Virgin Voyages initially sailed from San Juan, Puerto Rico, starting January 2024, with Valiant Lady. This move comes as an adjustment to the cruise line’s schedule, replacing the originally planned ‘MerMaiden’ season of the Brilliant Lady that was set to sail in the region. San Juan, known for its rich cultural heritage and strategic location in the Caribbean, now serves as an alternative departure point, offering travelers a unique blend of historical and natural attractions. These 9 new sailings will go on sale Thursday February 29th.

Read More Directly from Virgin Voyages

Castillo San Felipe del Morro, Calle Norzagaray, San Juan, Puerto Rico
Castillo San Felipe del Morro, Calle Norzagaray, San Juan, Puerto Rico© Photo by Zetong Li

The continuation of San Juan as a departure port by Virgin Voyages reflects an adaptive approach to cruising, ensuring passengers have access to enriching travel experiences despite initial itinerary cancellations

Conclusion

Virgin Voyages’ choice to cancel the Resilient Lady’s Australian season underscores the challenges of cruise lines navigating this region. With the Suez Canal route seemingly impassable due to ongoing tensions for the foreseeable future, adjustments are necessary. Varying interest levels in Australian sailings further compound the need for adaptation. Cunard recently cancelled their 2025/2026 Australia season for similar reasons.

In line with their standard practice, Virgin Voyages has offered several rebooking options. These options facilitate sailors’ transition to alternative voyages and ensure the Resilient Lady continues to navigate successful routes.

About the author

Co-Founder and Editor. An iOS developer and writer with a passion for theme parks and extensive cruise experience, blending technical know how with a love for Virgin Voyages nearing 15 sailings around the world.


41 Comments

  1. Bill says:

    This is great news! I was hoping to do another 7-night from San Juan after returning from our first VV out of there a couple of weeks ago!

  2. David says:

    I was to be on the New Years cruise. By a miracle, we had booked the last available cabin, for our first ever cruise, and over new years. We were really looking forward to this. I’m devastated.
    I understand the justification, but cancellation via email, and no genuine offer of compensation (i.e. here’s your money back, cya later), is shocking.
    Not amused!

  3. Tina says:

    As a gesture of goodwill maybe VV might look into extending the 2yr limit on Aussies with MNVV “vouchers” by an extra 12mths. With higher interest rates, and cost of living, not everyone can afford to fly to Europe or The Americas to go on a cruise.

    Shorter cruises are great for parents who want to have a few days without their children (and who have helpful family members step in as sitters). Also good for those who run their own businesses and cannot afford too much time out of their business.

    I agree there could be more trips in/out of Syd and Bris. Would be nice to see Indonesia, Thailand, Singapore, Vietnam,Japan from Oz.

    And some cruise ships come to Aust via Hawaii, NZ, and Tahiti. Could that have been an option? Who knows?

    I would have thought that for those booked and paid that travel insurance would help cover some extra costs re cancellations?

    Compared to other cruise liners VV is still “the new kid on the block”. Give them some slack.

    1. VV Insider says:

      Hi Tina, they are apparently extending MNVV by a year, this should happen automatically 🙂

      1. SimonM says:

        I wish I was advised that on a phone call to VV, they have now refunded my cruise.

      2. Tina Pupello says:

        Great to know. Thanks!

  4. Steve says:

    We have booked the Athens to Perth cruises in October. We literary have thousands of US$ in bar tabs. Will we be able to transfer them to another VV booking/s?

    1. VV Insider says:

      Best to check with the organisation you booked with (direct with VV or with a travel agent) but you should be able to retain all the offers you have on your original booking on your new transferred booking.

  5. Jules says:

    I feel for those with canceled cruises. We were there last year when our Brilliant Mermaiden was canceled. That said, we had an amazing time on Valiant, have booked the May 2025 on Scarlet and hope to book in December on Resilient out of PR, which we love.

  6. John says:

    Wonder why all this information gets leaked here first? I would think the communication regarding cancellation of peoples cruises should be directly via Virgin Voyages and on their website before third parties?

    1. VV Insider says:

      Thanks John for your feedback. We always keep our ears close to the ground when things like this happen. Virgin speak to First Mates (travel agents) and us at the same time. Our aim is to try and present the information in the clearest way possible to help sailors out. I hope we’ve been some assistance to you.

    2. Jann Annand says:

      I have nothing to show our cruise was cancelled. If it wasn’t for Facebook we wouldn’t know !!
      Absolutely crappy communication Virgin.. regardless of the reason.
      The passengers should be informed officially before we read it here.

  7. Brad says:

    As disappointing as this is. After completing my 20th cruise and 1st on virgin, I don’t think I’ll sail on another line again, all this means I gotta spend more and travel further to get on a virgin ship. And I’m more than happy to travel further to experience what virgin offers.

    1. VV Insider says:

      Looks like Virgin Voyages are hoping to return to Australia in the future!

      1. Brad says:

        I really hope so, just booked 2 X mnvv as I always do b2bs but will now look into San Juan sailings and make a south American trip out of it.

        If only work permitted I’d do the last couple of sailings before she leaves Australia

  8. Chrissy Masters says:

    Haha VV was fun (did Melb Burnie Melb) but that Galley was gross 🤮 very average food. I’m on Celebrity next week and I already know the ship is nicer and it will be better. I liked VV scarlet night and departure party, but there’s more to it than that for me.

    1. VV Insider says:

      Have a great time on Celebrity!

    2. VV lover says:

      I was on Celebrity last year and the food was lukewarm at best. The Galley has some great options for food, better than any buffet on Celebrity, Royal or P&O.

  9. Sonia Jager says:

    Disappointing for many, especially those that had bookings, after Virgin arrived with such a fan fare.
    I believe these cancellations will damage the Virgin brand for many Aussies. The same as Qantas has damaged their brand.

  10. Aree says:

    It’s a ridiculous reason really. The Suez canal has nothing to do with the plethora of Australian sailings that could be accessed around the Pacific. We are nowhere near the Suez.

    1. Deb Linfoot says:

      But they have to get the ship here and the time frame for coming down South Africa doesn’t offer the sailors much by way of excursions, that make the trip memorable.

  11. Resilient lady says:

    Anyone that couldn’t see this coming was blind. Reality is by not having their own sales teams and not investing in marketing in Australia Virgin really missed the mark with the demographic they attracted on the local sailings and comped too many people resulting in a lot of free loaders and not much spending onboard. They got greedy selecting Melbourne as the homeport due to some very high rebates from the Victorian government which then backfired spectacularly as there is so few places to go from there without doing 14 day cruises.

    The rumor going around the traps from multiple people I know in the know is that Brilliant will launch in late northern summer 2025 with voyages from Portsmouth and then cruise across to Miami before eventually working her way through the Panama Canal to San Fran for a few Mexico cruises before a transpacific to Sydney for northern hemisphere winter 2025 into April 2026 when she will sail to Vancouver for Alaskan cruising.

    Resilient will then do the San Juan sailings (similar to this program launched to replace the Australian ones) while Valiant and Scarlet will do winter departures from Miami.

  12. Steve Garnett says:

    Using the red sea as an excuse to cover undersold cruises is pathetic. I’m not sure what halfwit in your organisation decided that short 4 night cruises to Tasmania and back was a good idea but he needs to be replaced, Brisbane should have been your base, or Sydney. You failed to read the Australian market miserably and have kept us in the dark. You will never see my money again and I will tell everyone I know how unreliable you are. And the icing on the cake being that I found out before my wife who is a travel agent, what a collection of amateurs, I hope we never see you again down south.

    1. VV Insider says:

      We are not directly associated with Virgin Voyages, but an independent publication that reports on Virgin Voyages news.

    2. SimonM says:

      You do know several cruise lines have now pulled out of Australia for the exact same reason, for next season?

      1. TheBigM says:

        Aside from VV, who else has “for the exact same reason”?

        1. TheBigM says:

          Yep, crickets.

          VV are the only ones for this reason.

          Cunard did leave earlier, but that was for commercial reasons.

          Which VV is really for, not because of the Red Sea – they just don’t admit it.

  13. Edgar says:

    Purchased 2 Future Voyage on-board and these have to be booked within 60 days in order to get the full $600 on-board credit. Any idea if they’ll be refunded then?

    1. VV Insider says:

      We’ll be updating this article once we know more so please check back soon.

    2. Brad says:

      No they won’t be after 60 days.
      It’s only 60 days for the 600 once, then it drops to 300 once to use in 2 years

      1. Brad says:

        However you can book a cruise within the 60 days and with mnvv you’re able to change the voyage once and keep the 600 obc

    3. Andy says:

      I’d buy it off you!

  14. Joanne Boyle says:

    Very Disappointing ☹️

  15. Sharon Merle Harris says:

    I had 2 long cruises booked with Virgin this year, Sydney to Athens 43 days and London to Brisbane 80 days. I accepted the itinerary change on our voyage leaving in March even though it goes to places I didn’t want to go to and means 30 sea days because I had other travel plans in Europe so to now have the London to Brisbane change, for me is devastating. We had our whole year planned, pet sitters booked, airfares paid – there was not “extras” offered to us on the March sailing and now this, very disturbing and disappointing

    1. VV Insider says:

      It’s really sad to see Virgin Voyages not returning to Australia this year, hopefully we see their return in years to come.

  16. Fiona Walker says:

    Does this mean the Barcelona to Athens cruise 11th October is still going ahead?

    1. VV Insider says:

      From what we know right now, it’s still going ahead.

  17. John says:

    Keen to see when the transatlantic repositioning boyage will be!

    1. VV Insider says:

      Looks like new itineraries will be announced this Thursday!

    2. Mark says:

      How can these be described as ‘several generous options’. It’s an awful, below industry average offer. Rebook for a cheaper cruise and we won’t refund the difference, or have your money back with no compensation or even acknowledgement of other expenses incurred.

      To me this is very much a business driven decision, rather than an act of war. They could have chosen to return to Aus but for financial reasons have elected not to.

      I was a massive Virgin convert until today.

      1. VV Insider says:

        Thank you for your feedback, we’ve amended our wording as the generosity of these offers is of course, a subjective matter.

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