Embarkation
The embarkation process includes check-in, luggage drop-off, security screening, and boarding. Explore the ship, watch the safety video, and enjoy dining options on embarkation day.
Embarkation Process
Check-In & Arrival Time
Before arriving at the port for embarkation, check your Terminal Arrival Time in the Virgin Voyages app. This helps stagger arrivals and ensures a smoother boarding process for all guests. Boarding typically starts at 2:15 PM, but exact times may vary by port. It’s important to note that this your app time is an arrival time not boarding time.
Note: Arriving before your designated app time won’t allow you to board earlier, and you may end up waiting outside in the heat.
Luggage Drop-Off & Carry-On Bags
- Luggage Drop-Off: Most ports (Portsmouth, Miami, Athens, Barcelona & San Juan) allow checked luggage drop-off from around 9 AM onwards. By doing this you can then go enjoy the city. Port staff will tag and deliver your bags to your cabin. Delivery times vary, but most luggage arrives within a few hours after boarding.
- Store with Bounce: If you’re exploring the city before embarking we typically recommend using Bounce, a third-party luggage storage service that will retain your luggage before you head to the port! VV Insider will receive a commission when booking via this link.
- Carry-On Bags: If you need immediate access to essentials, bring a carry-on with items like:
- Passport & documents
- Medications
- Sunglasses, swimwear, and sunscreen
- Wine/Soft Drinks (up to two unopened Wine bottles per cabin)
- Prohibited Items: Check the official list to avoid bringing restricted items.
Guide: Luggage Tags & Handling
Getting to the Terminal
For smooth and stress-free transfers to and from the port, we have partnered with Welcome Pickups, available at all ports currently served by Virgin Voyages. Their team of trained, hand-picked private drivers will meet you at a designated time and ensure you’re dropped off at the right place. Offering affordable rates similar to regular taxi fares, Welcome Pickups provides reliable service with punctual drivers who monitor arrival times to guarantee they’re always on time. VV Insider will receive a commission when booking via this link.
Arriving at the Terminal & Check-In Process
Follow the signs for your embarkation category:
- General Boarding – For most guests. This queue is lined up by arrival time.
- Priority – Deep Blue Extras or Splash of Romance.
- RockStar Quarters & VIPs – Suite guests and VIPs have a priority lane.
In some terminals a lounge will be available once you’re checked in.
Guide: Boarding The Ship Early
At check-in, you’ll receive a wristband, which serves as your room key and onboard payment method. Wristbands are color-coded:
- Red – Standard guests.
- Black – RockStars & VIPs.
Embarkation Security
Before boarding, your bags will go through a security scan, similar to the procedures at airports. All carry-on bags should be small enough to fit through a standard X-ray machine. While the security process is still in place, it’s less strict than what you’d experience at an airport. For example, you won’t need to follow the usual 100ml liquid limit, so you can bring standard-sized bottles without having to worry about restrictions. Just ensure your carry-on bags are appropriately sized for the X-ray machine.
Priority Boarding Sign at Terminal V, Virgin Voyages Miami© Photo by Matt Thaler
Boarding the Ship
You will typically board around half an hour after your arrival time. Once your wristband is scanned at the gangway, you’re officially onboard! Crew members will greet you, and The Happenings Cast will be available to answer any questions.
Your Cabin & The Safety Video
Cabins are ready immediately upon boarding, so you can drop off your carry-on bag. Before exploring, watch the mandatory safety video via the in-room TV or Virgin Voyages app. This replaces the traditional muster drill instructions but you still must visit your muster later in the day.
Your First Day Onboard
Lunch & Dining Options
Many venues open for embarkation day lunch, including:
- The Galley (Deck 15 Aft): A food-hall-style eatery open from embarkation until late.
- The Dock (Deck 7 Aft): Small bites with a Mediterranean flair.
Exploring the Ship
Embarkation day is the perfect time to explore. Start by checking out:
- The Aquatic Club (Deck 15 Mid): A great spot to unwind before setting sail.
- The Redemption Spa (Deck 5 Aft): Open for tours and bookings.
- The Social Club (Deck 7 Mid): Classic games & casual snacks.
For all the details about your first night, including booking reservations and the parties, take a look at our comprehensive guide:
Key Reminders
- Download the Virgin Voyages App for check-in, reservations, and daily schedules.
- Arrive only at your arrival time or you may need to wait outside.
- Carry essential items in your carry-on, as checked luggage may take time to be delivered.
- Watch the safety video before sail away.
- Explore the ship early to get familiar with key locations.
