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Wi-Fi Internet Access & Remote Working

With both basic and premium Wi-Fi on offer, Virgin Voyages has become a popular remote working destination. This guide covers the costs, speed and availability.

A person working on a laptop and phone using Wi-Fi
Connect up to Two Devices with the included Wi-Fi © Photo by Austin Distel

Wi-Fi Included

Virgin Voyages is one of the few larger cruise lines to offer inclusive Wi-Fi internet access on board, making it an excellent choice for those seeking to stay connected during their cruise. This guide provides practical insights into maintaining connectivity and if needed working remotely while enjoying the unique Virgin Voyages cruise.

Basic/Premium Wi-Fi Options

Basic Wi-Fi:

  • Suitable for browsing, messaging, light work, and basic audio.
  • You can only connect one device per sailor.
  • Included with every cruise at no additional cost.

Premium Wi-Fi:

  • Enables full audio streaming, video streaming/calling and unlocks additional websites.
  • Number of Connections:  
    • Standard Sailors: You can only connect one device per sailor and purchase additional devices for a reduced rate (varies by sailing).
    • Deep Blue Extras Sailors: You can connect up to two devices per sailor (e.g., tablet and phone).
  • Costs $40 + tax per night; cruise-long passes available for around $30 per night.
  • Free for Deep Blue Extras or Mega Rockstar Suites.
  • Note: Premium WiFi does not increase speed but unlocks streaming, calling and additional sites.

You can switch devices at any time if you need to connect another device. Watches don’t count towards the limit as they connect via your phone.

Messaging on Board

Messaging in the Virgin Voyages app is limited to Sailor Services at this time.  It’s advised to use alternatives like iMessage, WhatsApp, or Facebook Messenger over the Wi-Fi. Apps requiring GPS, such as some dating apps, may not work as expected and are best used at port.

Avoid SMS or standard phone calls due to potential high costs when the ‘Cellular at Sea’ network is active.

VPNs, Video Calling & Remote Work

Virgin Voyages has become a popular working destination, with some sailors spending months on board for work. With the inclusive Wi-Fi, reasonable premium options, and ample bandwidth it is an ideal choice for remote work. Video conferencing is feasible from any part of the ship including your cabin when purchasing the premium Wi-Fi option.

VPNs are fully supported if need be for remote work. However you must disable them to use the Virgin Voyages app, which needs access to onboard servers.

The Grounds Club coffee bar is a popular remote working destination for sailors© Photo by Virgin Voyages®

Wi-Fi Availability & Speed

Virgin Voyages uses the Starlink system for satellite connectivity, ensuring a decent speed. Bandwidth is typically around 10mbps down, 5mbps up, depending on the region. Ports visited connect directly to land towers for enhanced performance.

Note: When sailing in the India region, WiFi services may be affected due to the government’s ban on Starlink. It is worth checking the availability map for additional regions that Virgin Voyages may sail in.

About the author

Co-Founder and Editor. An iOS developer with a passion for cruises and theme parks. Blending technical know how with a love for Virgin Voyages with over 15 sailings around the world.

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10 Comments

  1. Patricia Szczepanski says:

    I need to have access to zoom for just one event during my cruise. Can I just pay for one day to do this? Will it work if we are at sea – cruise day from Mia to Cozumel?? Thank you.

    1. Yes you can upgrade for just one event and one day for the prices in the article, it’ll work fairly well it is still a satellite connection but premium WiFi fully unlocks zoom calls 🙂

  2. J Macdonald says:

    Being told only 1 device, even on premium wifi on Scarlet Lady right now

    1. Sailor services are saying one device likely due to condition but two appears to be able to be used. We’ve confirmed this on resilient are you able to check on scarlet

  3. Rene Genese Smith says:

    Can i connect my phone to my cabin mates premium wifi if we only have our phones and it 2 devices per sailor?

    1. Yeah there’s technically nothing stoping you as its 2 devices per eligible sailor, the login webpage needs their date of birth and cabin number

  4. Nicholas Stofberg says:

    Does anyone have an idea how much it will cost for premium internet for the Sydney – Cape Town cruise?
    And then the Cape Town – Barcelona cruise?

    1. VV Insider says:

      Hi Nicholas its in the guide, the discounted rate is around $20 per night 🙂

  5. Elizabeth mahoney says:

    i would like to have deep blue extras before we come on board in Oct 24, would this be possible

    1. VV Insider says:

      Hi Elizabeth, you can no longer match into the Sailing Club program and get Deep Blue Extras, this ended December 31st 2023. We are awaiting details of the new version of the Sailing Club, click here for more info.

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